ACCOUNT SUPPORT MANAGER

Urgently needed :
ACCOUNT SUPPORT MANAGER

*) Scope :

- Be the single point of contact from customer,representi ng HP after implementation periode.
- Meeting, presenting HP delivery achievement to customer
- Look for alternative to achieve operational goal
- Responsible for the whole offering from HP to customer that includes helpdesk, desktop management, hardware support and antivirus performance.
- Maintain good customer contact and relationship
- Responsible to deliver support within budget.

*) Measurements :
- Customer satisfaction with no complain from customer.
- Jobs performed (including all team) are within scope. No out of scope job delivered without strong justification
- Good team work
- Timely reporting (SLA report, financial tracking report, customer satisfaction report)

*) Requirements :
Experienced. 2 years minimum
Good communication skill (english and indonesia)
Able to work independently with minimum supervision

*) Others :
Location in Bandung
Salary expectation : 7 million per month gross

Please drop your CV by email to :
dfitriani@yahoo.com or hr@dmnconsulting.com

Regards,
DMN Consulting

Beverly Antasari Building
Jl.P.Antasari no.67,Unit M, Lt.4
Jakarta Selatan, 12430
Ph. 021 - 7667220
Fax. 021 - 7667213
Website.www.dmnconsulting.com